Did you notice that Public Trust recently launched an online wills and enduring powers of attorney service? Yes, you did read that right. Even Public Trust now have online wills and enduring powers of attorney.

You may be thinking this presents an issue for LawHawk, given we also offer online wills and enduring powers of attorney. It probably will affect part of our business. We may lose some online opportunities to Public Trust, but at the same time their presence online will also help to grow the overall online market. Time will tell but I think it's a positive move for making wills and EPAs more accessible.

Online wills and enduring powers of attorney are still very much a niche offer, appealing to those who are comfortable or prefer doing the whole process themselves online, or who either cannot afford, or choose not to pay the costs of, a traditional legal service.

Our online offers direct to the public represents only a small part of our overall business. The larger part of our focus – as it always has been - is working with law firms to help them to offer a better and more affordable service to their clients, while also making this a more satisfying and profitable part of the practice.

In my opinion, this further shift towards online wills and enduring powers of attorney should be of greater concern to law firms in respect of their own practices. Until relatively recently, law firms were in total control of when and how clients could get wills and powers of attorney, and what it would cost. The only real competition was the trustee companies. One was recovering from significant financial and operational issues, and the other was only working 4 days per week. Both had reputations for poor service and high fees. So not much competition, and no great surprise that law firms felt no pressure to innovate their own services.

Now, both of the trustee companies have online capabilities and are pushing them hard.

How should law firms respond? I can see several possible options. The first two are:

I was interviewed for LawTalk 930 on what LawHawk has been up to, and how we are going. 

You can read the full article here, and below. 

I was interviewed for LawTalk 930 on what impact legal tech is actually having on the New Zealand legal market.  

You can read the full article here, and below. 

Will the future of law belong to large or small firms?  It’s a debate that is ongoing.  

I was interviewed for LawTalk 916 on what the future might hold for New Zealand legal services and lawyers. 

The interview also captured the thoughts of Michael Smyth, Claudia King, Simon Tupman and Andrew King. 

You can read the full article here, and the parts of the interview that relate to me are set out below. 

Hinge Marketing recently released the results of its Employer Brand Study.  Given some of my previous research, one question in the study was particularly interesting to me: what’s most important to prospective employees of professional services firms? 

It was incredibly interesting, informative and inspirational to get the views of Geordie Johnson and Milan Gandhi. 

If you have read Parts One and Two, you’ll know that: (i) Geordie is the students / young lawyers (NZLSA) representative on the New Zealand Council of Legal Education; and also graduate at Russell McVeagh) and (ii) Milan Gandhi is the founder and director of The Legal Forecast, a “not-for-profit run by early-career professionals who are passionate about disruptive thinking and access to justice”; and also research clerk at McCullough Robertson. 

Is it possible to summarise and add my two cents?  I’ll give it a go:

Last week, Geordie Johnson (students / young lawyers (NZLSA) representative on the New Zealand Council of Legal Education; and also graduate at Russell McVeagh) shared his views on what matters to students and graduates when choosing where to work.  This week, we hear from Milan Gandhi (founder and director of the Legal Forecast, a “not-for-profit run by early-career professionals who are passionate about disruptive thinking and access to justice”; and also research clerk at McCullough Robertson).  The Legal Forecast is hosting a Disrupting Law event in August. which looks like a great initiative! I can't recall seeing anything like this in "my day", so things are clearly changing!

Crap – I’ve just realised I’m no longer a young-buck.  Gene has asked me to look at something, because I’m “closer to the young people than [he is]”.  “Closer to”?!  Here I was, assuming I belonged to the youngest generation of lawyers (millennials), when gen Z is now coming through and making their mark on the profession.  

What are these young lawyers looking for when deciding where to work?

You may have seen me talk about using legaltech to achieve great outcomes.  You may have nodded your head in agreement. After all, who wouldn’t agree that getting a great result is, well, great?  But what does this actually mean?  

There are a lot of legaltech options out there.  If you’ve tried one piece of legaltech, and been left feeling like the guy on the right, you’re not alone.  This happens all too often.  With so many providers (sometimes appearing to offer the same solution), you have to find one that can solve problems you have, in the way that suits you, in the way they said they would.  Don’t part with your money or your time, until you know this will be the case.