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How to combat overwhelm in evaluating LegalTech

Posted by Gene Turner on 01-Apr-2024 15:53:59

As an in-house lawyer or lawyer in a firm, you may have heard about the benefits of using technology to improve your legal processes and get better outcomes. You may have seen some impressive demos or testimonials from vendors who claim to have the perfect solution for your needs.

But how do you decide which technology or approach is the best for your situation?

How do you navigate the overwhelming amount of information and noise in the market?

The truth is, there is no one-size-fits-all answer to this question. Different technologies and approaches have different strengths and weaknesses, depending on your goals, constraints, preferences, and context.

What works for one legal team may not work for another. And what works today may not work tomorrow.

So, how can you simplify your thinking and make progress in evaluating LegalTech?

Here are five suggestions that may help you:

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Topics: Document Automation, Legal Technology, In-House Legal, Document Assembly, Law Firm Management, Legal Automation, Matter Management, Legal Operations, Contract Management

Does your contract approval process need improvement?

Posted by Gene Turner on 25-Mar-2024 18:14:17

An area where improvements might easily be made to overall contracting speed is in the approvals process.

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Topics: Document Automation, Legal Technology, In-House Legal, Document Assembly, Legal Automation, Matter Management, Legal Operations, Contract Management, Productivity

Document Automation – An Analysis of the Time Well Saved, Time Well Spent and Time Well Invested Framework

Posted by Gene Turner on 18-Mar-2024 08:39:53

 

I found the latest podcast by Ron Baker and Ed Kless in The Soul of Enterprise (The Time Tax: The Crime of Stealing Customers’ Time) very thought provoking. I recommend it highly.

It is based on an article by B Joseph Pine II and James H Gilmore – Competing for Customer Time.

While there is ongoing discussion about the hourly billing model and lawyers charging for their time, the focus in the podcast and article is on the value of the client’s time and how to avoid wasting it.

Pine and Gilmore come out strongly:

"While not crimes against humanity, time-wasters are certainly offences against human customers. The worst thing you can do is waste your customers’ time – yet companies do it all the time.”

They go on to say:

“Companies can create value for customers by eliminating activities that waste their time; saving their time when so desired; offering experiences where time is valued; and even helping customers to wisely invest their time.”

and

“No company should impose wasted time on customers. The primary strategic choices today focus on time well saved and time well spent.”

This made me think about how this applies to our business, LawHawk, and the legal automation solutions we design, build and support. I have set out my thoughts below.

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Topics: Document Automation, Legal Technology, In-House Legal, Law Firm Management, Self-Service Legal Automation, Legal Automation, Matter Management, Legal Operations, Contract Management

What to do if my boss says no to my legal automation project

Posted by Gene Turner on 13-Feb-2024 18:32:01

 

It's not uncommon for someone to show some initial interest in a legal automation project, get excited seeing how it could make a real difference in their work and that of their team, and then be told that it is not possible.

What can you do in that situation?

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Topics: Legal Technology, In-House Legal, Document Assembly, Law Firm Management, Compliance, Legal Automation, Matter Management, Legal Operations, Contract Management, Law Firm Profitability

Costs, Benefits, Price and ROI for Automation Projects

Posted by Gene Turner on 06-Feb-2024 08:30:00

 

A common concern we hear when talking to prospective clients about legal automation is that they haven't got a budget, and they don't think they can get one.

Often, however, this is before we have discussed the size and cost of the problem or the opportunity to be addressed and the expected benefits, and therefore, it needs more context before a price can be agreed and a budget could be obtained.

What should you do before worrying about price and budget for an automation project?

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Topics: Legal Technology, In-House Legal, Document Assembly, Law Firm Management, Compliance, Legal Automation, Matter Management, Legal Operations, Contract Management, Law Firm Profitability

How not to waste money on a proof of concept

Posted by Gene Turner on 21-Nov-2023 08:35:10

When evaluating new technology, a proof of concept can be a very helpful way of ensuring you get what you think you are getting while avoiding unnecessary costs.

However, we sometimes see proof-of-concept projects that go off the rails, don’t achieve the expected outcomes, and cost a lot of money.

There is one particular mistake that we frequently see people make.

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Topics: Document Automation, Legal Technology, In-House Legal, Document Assembly, Legal Automation, Matter Management, Legal Operations, Contract Management

How In-House Legal Teams Can Boost Collaboration and Productivity on Legal Matters with Microsoft’s Task Management Tools

Posted by Gene Turner on 19-Jul-2023 13:38:51

Effective task management and collaboration are crucial for in-house teams and matter management, with various methods available to track and organise tasks based on personal preferences and collaboration needs.

While dedicated legal matter management systems offer task management functionality, Microsoft provides powerful tools within your existing subscription that can streamline task management and collaboration.

Leveraging these tools can help maximise productivity without additional costs.

Let's explore some of the options available within Microsoft 365.

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Topics: Legal Automation, Matter Management, Legal Operations

How you can use Microsoft Teams Premium for more productive meetings

Posted by Gene Turner on 19-Jul-2023 12:08:11

Scheduling and managing meetings efficiently can be challenging (see this earlier post for how to make it easier!), but ensuring that meetings are concise and results-oriented is equally important.

While in-person meetings have their benefits, I have found that Microsoft Teams meetings often lead to greater productivity. Despite the usual delay caused by computer updates or Apple earbuds that won’t connect, Teams meetings tend to focus on what matters and allow participants to end the meeting as soon as its purpose is complete to continue with their day. There’s no travel time, and the shambles of waiting for earlier meetings to end and people to vacate the room you booked is avoided. The visual aspect of video calls adds a personal touch that phone calls lack. Personally, I prefer seeing the people I'm talking to, even if it's through a screen.

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Topics: Legal Automation, Matter Management, Legal Operations

Rise Above the Scheduling Struggle: How Microsoft tools can simplify meetings

Posted by Gene Turner on 19-Jul-2023 12:07:46

Arranging meetings can be time-consuming, often involving numerous back-and-forth emails to find suitable dates and times.

Even for a simple two-person meeting, the coordination can be challenging, let alone when multiple participants are involved.

While popular paid tools like Calendly have gained popularity, not every legal team can access separate tools. Microsoft also offers a powerful yet often overlooked solution in the form of Bookings.

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Topics: Legal Automation, Matter Management, Legal Operations

Legal Team Analytics: How SharePoint and Power BI Can Showcase and Drive Legal Team Performance

Posted by Gene Turner on 19-Jul-2023 12:07:24

One of the key motivations for legal teams in adopting legal matter management solutions is often to generate comprehensive reports showcasing their active matters and demonstrating the value they provide.

Additionally, these solutions are intended to enable effective matter and team management by identifying potential issues early on and managing workloads more efficiently.

However, in reality, inflexible intake processes and user aversion to data entry often lead to insufficient data capture, undermining the expected value of analytics and reporting.

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Topics: Legal Automation, Matter Management, Legal Operations

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