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What are the costs of delaying an automation project?

Posted by Gene Turner on 29-Sep-2022 10:16:12

A lot of the focus when procuring new technology is on the initial upfront costs and the ongoing software and support costs. Fair enough, these are important in evaluating the cost of the new solution.

What often seems to be overlooked are the costs of the current process and the costs of delay. This often comes up when someone in charge of the business process has determined that they have a problem they would like to fix. When a solution they would like is agreed upon, they then need broader support from other teams, such as IT or procurement.

This can result in months, sometimes years, of delay, perhaps while the IT team consider if it would cost less for them to build a solution themselves.

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Topics: Practise of Law, Document Automation, Legal Technology, In-House Legal, Law Firm Management, Digital Signatures, Legal Automation, Matter Management, Legal Operations, Contract Management

Value for money in All of Government External Legal Services Contract

Posted by Gene Turner on 28-Sep-2022 08:52:42

The Ministry of Business, Innovation and Employment have just released an Advance Notice of their intention to re-tender the All of Government External Legal Services contract, which expires on 22 September 2023.

The revised fee structure caught my eye.

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Topics: Future of Law, In-House Legal, Law Firm Management, Legal Automation, Matter Management, Legal Operations, Value Pricing

Think broadly in building a business case for legal automation

Posted by Gene Turner on 27-Sep-2022 09:44:23

An issue with getting a legal technology project approved in an organisation is proving the importance of the project and that there will be a good return on investment.

It can be easy to focus too narrowly on what the benefits will be.

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Topics: Document Automation, Legal Technology, In-House Legal, Self-Service Legal Automation, Legal Automation, Matter Management, Legal Operations, Contract Management

Good technology relationship are proactive

Posted by Gene Turner on 26-Sep-2022 19:43:11

In an earlier post, I suggested that customers should focus more on the relationship with their suppliers and less on the current technology features. Because requirements are changing so quickly, the supplier must be able to keep up.

A great relationship should not just be reactive. A good supplier will understand and care enough about the customer's business and changing requirements to proactively suggest improvements that the customer can adopt to get even better results.

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Topics: Document Automation, Procurement, Legal Technology, In-House Legal, Digital Signatures, Legal Automation, Matter Management, Legal Operations, Contract Management

Focus on the outcomes you need, not who has the most features

Posted by Gene Turner on 26-Sep-2022 13:08:22

A lot of technology is bought and sold based on how many features it has.

Vendors are certainly responsible for a lot of marketing, emphasising all their features while simultaneously claiming that their solution is incredibly simple and intuitive.

Buyers, especially those going through formal procurement processes with RFPs, massively overcomplicate things by including spreadsheets with tens, if not hundreds, of requirements.

At some point, everyone loses sight of two of the most important things:

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Topics: Document Automation, Legal Technology, In-House Legal, Compliance, Legal Automation, Matter Management, Legal Operations, Contract Management

Focus on relationships, not tech

Posted by Gene Turner on 26-Sep-2022 13:01:52

The longer I've been working with legal technology, the more convinced I am that customers should be looking for relationships, not technology or particular solutions.

What do I mean?

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Topics: Document Automation, Legal Technology, In-House Legal, Legal Automation, Matter Management, Legal Operations, Contract Management

Do you need a point solution, a platform, or integrations?

Posted by Gene Turner on 24-Sep-2022 13:09:48

There’s an ongoing debate about whether it’s better to have “point solutions” that only do one thing really well or a single platform that can do nearly everything.

There’s no obvious right answer but here's my thoughts.

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Topics: Document Automation, Legal Technology, In-House Legal, Document autom, Legal Automation, Matter Management, Legal Operations

You don't need an expensive matter management system to save your emails

Posted by Gene Turner on 19-Sep-2022 15:12:16

If you want to manage your legal matters better, a matter management system should be an excellent investment - if you're prepared to invest the time to set it up and use it properly.

However, if you're really just looking for a better way to use SharePoint and file your emails and documents, a matter management system is a costly way to go about it. There are better options at much lower costs.

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Topics: Legal Automation, Email Management, Matter Management, Legal Operations

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