The problem
We often come across people who have some form of existing automation solution in place, but it isn’t meeting their needs and they aren’t sure what to do about it.
They have potentially invested a lot of money already in the existing solution, so there’s a large sunk cost that is in their mind.
Of course, the best thing to do is to ignore sunk costs – what's done is done - and to focus on what is the best decision from here on. Easier said than done, but still necessary!
Reasons
There could be a number of reasons why the existing solution isn’t meeting needs. These could include: