[This blog was updated on 9 July 2017 to remove earlier references to a limited trial of the free will during April 2017, and to link to the positive customer feedback we have received on it.]

In 2012 it was reported, based on a Public Trust survey, that over half of New Zealanders over the age of 18 don’t have a will! Since that time it appears little has changed, as Public Trust referred to the same statistic in its 2016 Annual Report. It’s even worse for younger people, where 66% of 25 to 39 year olds don’t have a will.

Given that wills are so important, how can this be?

The most interesting developments in the last month...

It’s been quite a month for legal tech in New Zealand, with several announcements by New Zealand firms that are worth of mention.

A number of my recent posts have focussed on business systems that law firms have, or should have.  For example, automated precedents, opinions databases, and checklists.  These are all very valuable ways of ensuring that the firm can deliver increasingly better services at better value.

However, as my former Buddle Findlay chairman Peter Chemis said in an interview with the National Business Review recently, "There is always a place for people".  I would add, provided they continue to develop new skills that are relevant to the different types of work they will want and need to do when using new technologies.

In this post, I look further at questions (questions 8 and 9 in my Legal Sausage Factory series) clients could ask their lawyers to see how well they are preparing themselves for these new ways of working.

As noted in recent blogs, precedents and legal opinions are valuable tools for law firms to ensure they are working efficiently and to high standards of quality.  A third tool I believe is essential is having high quality checklists and other guidance, which can help someone work through a processs quickly and safely. 

Like precedents, checklists that are well designed, current and comprehensive can be very hard to update and maintain, but as Atul Gawande shows in The Checklist Manifesto they are not just for inexperienced people, and can be essential to reducing mistakes in all fields, including medicine, aviation, construction, finance - and law.

The next question I recommend clients ask their lawyers to find out how they really work, and to identify law firms that are working differently and better than others, relates to checklists, guidance and other quality control methods.

A couple of weeks ago I wrote about a topic dear to my heart - whether law firms are investing enough time and effort in precedents: http://blog.lawhawk.nz/blog/does-your-law-firm-use-precedents.

This week, in the 6th set of questions, I want to look at another core area where an established law firm should be able to provide additional value and benefits to their clients beyond what others can: the legal opinions that the firm's lawyers give on a daily basis. 

Many people are still asking whether Legal Tech will completely replace the flesh and bones lawyer.  We don’t think so, and neither do most of the legal tech commentators we’ve come across in the last month.  Technology will sit alongside humans to provide better outcomes for clients, not replace humans.  As we note in our comments about Synergist below, we believe that over-reliance on technology may compromise effective outcomes when people still need to build relationships and work together.

In these earlier posts Time to visit the legal sausage factory - Questions for clients to ask their lawyers in 2017,  The legal sausage factory - will lawyers show clients how they make their sausages? and Technology in the legal sausage factory - what is it, and who does it benefit?  we suggested that if clients want to see improvements in the value they get from their law firms, they need to be more assertive and find out how their law firms currently work.  To do that, they will have to ask some harder questions than they have to date. A similar approach is also suggested by Jacob Herstek, vice president and senior legal counsel at HSBC Bank USA in this article To Cut E-Discovery Costs, Legal Departments Question Outside Counsel.  

We have come up with 13 questions that lawyers could ask their law firms to work out if they are modern and efficient, or are a legal 'sausage factory'.

The first questions we suggested asking have been:

1. Can you show us how you actually work?
2. What technology have you already adopted for our benefit?
3. What technology will you adopt for our benefit?
4. How do you keep our information secure?

Next we suggest you focus on precedents.  Do they even have any?  Do they use them? Is your law firm making its sausages from a recipie or are they just sweeping together whatever they can find on the day to get something out the door?

Last week in Time to visit the legal sausage factory - Questions for clients to ask their lawyers in 2017 I suggested that it was time law firm clients learned more about how their law firms actually work, because:

• it's probably not as good as what the client thinks; and
• the only way that the much needed changes to the legal profession will occur - and which clients say they want - is if clients demand and require it. 

Perhaps a little controversially, I suggested many law firms may be similar to sausage factories - we like the end product, but we wouldn't be that happy if we saw how its actually made relative to standards we are used to seeing in other industries.  This may be unfair on some firms who really do work efficiently, but if that's the case, they're keeping pretty quiet about some real competitive advantages they could be marketing on.

In any event, it should be relatively easy to work out if things are as good as they should be - just ask the right questions.  Law isn't unique.  Clients should be carrying out the type of due diligence they commonly undertake on other suppliers - getting their hands dirty and undertaking site inspections, process analysis, bench marking and regular reviews. 

I've come up with 13 questions.  To get things started, the first question I suggest asking is can you show us how you actually work?  

“With LawHawk, I see an opportunity to provide the tools to close the gap between what the client expects from its lawyers and what the lawyers can deliver.  Even better, there is an opportunity to allow lawyers to exceed expectations.”  

I had a role I enjoyed with a global investment bank in London, one of the financial centres of the world.  I gave it up to take a position with a little known legaltech startup on the other side of the world, trying to solve complex problems that others haven't been able to.  Here's why.  

Happy New Year everyone! 

Typically the Christmas/New Year period in New Zealand is a time of rest and relaxation after the pre-Christmas rush that occurs every year.  This means it could be easy to miss the large number of interesting articles that surface around this time of the year, recapping on what happened in the previous year and predicting what will happen next year.

It would be a shame to miss these, because there’s still a sense of complacency and lack of knowledge in New Zealand about the amount of change that is coming, and how much time law firms will have to adapt to the change when it arrives.

We’ve captured the most interesting articles we read over the past couple of months and listed them below.  I think it is staggering how much is happening internationally, and have little doubt that 2017 will see a lot more progress than we’ve seen to date. I hope this helps you to see how real these changes are, and factor them into your plans for 2017.

What do you think about this?  Are there any other interesting articles you think should be mentioned?